What is CRM? Common business issues faced by companies today. How CRM can help? What CRM brings to business? Evolution of CRM Business value of CRM What CRM means to you as a user? Customers benefiting from CRM A view of available of CRM products from IT industry

Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar Understanding Leads and Opportunities How CRM can help? Adding A Lead Adding An Account Edit An Account Record Adding A Product To An Opportunity Sales ID Adding A Task Connect To Microsoft Outlook Send And Add An Email Logging A Call Document Tab Web to lead Web to case Assignment Rules Auto response Rules Sales automation Converting A Lead Team Contacts Adding An Opportunity Creating A View Activity History Submitting A Case Campaigns Partner Roles Portals Communities

User Security and Authentication Session Security Network Security Security Tokens Data Security

Profiles Roles Groups Queues Permission Sets

Divisions Locale Currencies Advanced currency Management Translating the User Interface Import Export

Running Dynamic Reports Custom Report Types Dashboards Analytic Snapshots

Import Data wizard APEX Data Loader From Command Prompt

Work.com Global Actions Knowledge Apps 2 CRM Projects

Salesforce Training Mumbai

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Salesforce Training in Mumbai | Salesforce Training Cost in Mumbai | Salesforce Certification and Course Material

#1 Salesforce Training and Placement Services in Mumbai.

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Find the answer to above questions in our Salesforce Learning Program which is 100% Practical and Job Oriented Professional Training Course.

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Salesforce Training and placement Mumbai

100% Money-back Guarantee
Job Placement Assistance
Certification Material
100+ Hours Course

Modules

Administration (Code: 201)
Development (Code: 401)
Integration
Lighting for FREE

Course content:

CRM CONCEPTS

What is CRM?
Common business issues faced by companies today.
How CRM can help?
What CRM brings to business?
Evolution of CRM
Business value of CRM
What CRM means to you as a user?
Customers benefiting from CRM
A view of available of CRM products from IT industry

Sales Cloud Concepts

Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
Understanding Leads and Opportunities
How CRM can help?
Adding A Lead
Adding An Account
Edit An Account Record
Adding A Product To An Opportunity
Sales ID
Adding A Task
Connect To Microsoft Outlook
Send And Add An Email
Logging A Call
Document Tab
Web to lead
Web to case
Assignment Rules
Auto response Rules
Sales automation
Converting A Lead
Team Contacts
Adding An Opportunity
Creating A View
Activity History
Submitting A Case
Campaigns Partner Roles Portals
Communities

Standard SFDC Applications

CRM Content
Chatter
Knowledge
Entitlements & Service Contracts
Answers
Mobile
Customer Portal Partner Portal
Force.com Sites

Sales force.com Overview

Overview of products
Sales cloud and jigsaw
Service cloud and Remedyforce
Social Chatter and Radian6
Custom Force.com, Database.com, Heroku
App exchange
Editions and pricing

Service Cloud Concepts Create Case

Researching and Resolving Cases
Communicating the Outcome
Automate case management
Capturing and associating cases efficiently
Helping customers helping themselves
Improving productivity
Manage Cases

Security

User Security and Authentication
Session Security Network
Security Security Tokens
Data Security

Standard Objects

Account

Person Account

Contact

Lead

Campaign

Opportunity

Quote

Product and Price Bank

Case

CRON Trigger

Managing Users

Profiles
Roles
Groups
Queues
Permission Sets

Securing and Sharing Data

Object-Level Security
Field- Level Security
Record-Level Security
Field Accessibility
Record Types

Automate Business Process

Formulas

Syntax

Object Formulast

Where Do I Use Them?

Workflows &Business Rules

Visualforce

Limitations

Best Practices

Predefined Function and experiment

Going Global

Divisions
Locale
Currencies
Advanced currency Management
Translating the User Interface
Import
Export

Using Analytics

Running Dynamic Reports
Custom Report Types
Dashboards
Analytic Snapshots

Overriding Link

Import Data wizard
APEX Data Loader
From Command Prompt

Monitoring your Org

Debug Logs

Email Logs

View Setup Audit Trail

Time-based Workflow

Scheduled Job

Outbound Messages

Apex Job Queue

Import Queue

Mass Email Queue

Case Escalation Rule Queue

Entitlement Process Queue

Bulk Data Load Jobs

Advanced Topics:

Work.com
Global Actions
Knowledge Apps
2 CRM Projects

FAQs

Prerequisites

You need to have a good understanding of basic Salesforce.com CRM concepts and functionality. You should be aware of Salesforce CRM Navigation as well as Salesforce CRM Sales application functionality. But we will teach you from basics, so if you don’t have any prior knowledge on Salesforce, no problem, we will take care of it and train you on it.

Salesforce Training cost in India

Cost depends on the module you wish to learn and it may vary accordingly. Please contact our representative for more details by filling our contact form.

Job Placement assistance in India:

We do help you job placement assistance after training program, you will get more details when you join our demo class where you can actually interact with our instructor in the live class.

Benefits of this Course

100% Money-back Guarantee
100% Job oriented Training
Job Placement Assistance
Certification Material
100+ Hours Course
Interview Questions with Answers
Resume Building
Daily Assignments
Extensive Syllabus in Market
10+ years Exp. Instructor
Join FREE Live Demo class

Testimonials

Best Institute for Online Training

I have joined in Learn in Realtime institute for salesforce online course. Trainer who teaches concepts with practical approach so that anybody can easily get into syllabus. Each session trainer explained so many things and how they work in live work, that gave me live exposure. I will give 5 star rating.

Dheeraj Singh

Software Engineer

Best trainer for salesforce

I would say LiR is the best Salesforce crm online training in India. I really happy with 100% practical sessions because every session is like working on real project and getting daily notes after every class which is easy yo understand and much affordable fee. I would highly recommend it.

Deepti Shukla

Software Developer

Good institute

I attended to this wonderful Salesforce online training and I would say Trainer is excellent, explained each and every topic in detailed. Whenever I have doubt in profile creation or Apex coding, I will write to sir, he will help me and that’s how I become an expertise in sfdc. I would highly recommend this course for you too.

Nidhi Rathore

Software Engineer

Completely worth spending…

This course is completely worth spending investing because i have got the job after completion of my course. They offered my daily assignments, useful notes and certification material. This is an amazing training with brilliant faculty and good customer support. I would strongly refer this to my friends.

Siraj Khan